Dodging Brain Drain: Lessons on Knowledge Management

Lisa DellaPorta is a technical writer, servings now as a consultant and a previous veteran of six SaaS startups.  She talks with Dave on why knowledge management begins the day you start your company, and how to avoid the dreaded “brain drain” when a key individual inevitably leaves.

📌 Timestamps:
00:00:00 - Introducing Lisa DellaPorta
00:01:15 - Defining knowledge management
00:02:00 - Challenges of scaling knowledge
00:03:20 - Signs of a knowledge gap
00:04:45 - Risks of losing institutional knowledge
00:06:15 - Starting with knowledge management
00:07:45 - Keeping knowledge up to date
00:09:20 - Common mistakes in knowledge management
00:11:00 - Best practices for documentation
00:12:15 - Connecting with Lisa DellaPorta

🔸 Connect with the guests:
Lisa’s LinkedIn: https://www.linkedin.com/in/lisa-dellaporta-92032b33/

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